786up Privacy Policy

1.1 This Privacy Policy describes how 786up collects, uses, discloses, and safeguards personal information in connection with the 786up platform accessible at 786up.bet. It covers all services offered by 786up, including the cricket sportsbook, 786up Casino, live dealer games, slot games, Dragon Fishing 2, PP Live, and the 786up Login and cashier systems.

1.2 This Privacy Policy should be read together with the 786up Terms & Conditions and the 786up Responsible Gaming Policy, all of which form part of the agreement between you and 786up.

1.3 This policy applies to all users of the 786up platform, including registered account holders and unregistered visitors accessing the site from Pakistan or any other location.

2.1 786up is the data controller responsible for the personal data collected through the 786up platform. As data controller, 786up determines the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection law.

2.2 All data protection queries, access requests, and complaints may be directed to the 786up Data Protection contact via the support channels described in Section 15 of this policy.

3.1 786up collects personal data in the following categories, depending on your level of interaction with the platform:

3.2 786up does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable regulatory requirements.

4.1 786up uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 786up account, including processing your 786up Login, authenticating your sessions via OTP, and managing your account preferences.
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to maintain accurate financial records in PKR.
• Identity Verification: To conduct KYC verification in accordance with our regulatory obligations and to verify that you meet the 21+ age requirement for all 786up services.
• Platform Delivery: To deliver the services you use on 786up, including cricket betting, live casino, 786up Casino games, slot titles, Dragon Fishing 2, and PP Live tables.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and other prohibited conduct on the 786up platform.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to apply deposit limits or restrictions where requested, and to enforce self-exclusion in accordance with 786up's Responsible Gaming Policy.
• Customer Support: To respond to your queries, complaints, and support requests submitted via 786up's 24/7 live chat or support email.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and technical data to improve the 786up platform, identify technical issues, and enhance the player experience.
• Legal Compliance: To fulfil our obligations under applicable law, including anti-money laundering (AML) requirements, record-keeping obligations, and regulatory reporting requirements.

5.1 786up processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is required to perform the 786up Terms & Conditions you have entered into, including operating your account, processing deposits and withdrawals, and delivering the services you have requested.
• Legal Obligation: Processing that is required to comply with 786up's obligations under applicable law, including KYC identity verification, AML record-keeping, and regulatory reporting.
• Legitimate Interests: Processing that serves 786up's legitimate business interests — including fraud prevention, platform security, abuse detection, and platform improvement — provided that such processing does not override your fundamental privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6.1 786up does not sell your personal data. We share your personal data with third parties only in the following circumstances and for the following purposes:

• Payment Processors: Financial data is shared with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT network processors — to the extent necessary to process your deposit and withdrawal transactions.
• KYC and Identity Verification Providers: Identity documents and verification data may be shared with licensed third-party identity verification services engaged by 786up to conduct KYC checks.
• Game Content Providers: Technical data relating to gameplay sessions (such as game round IDs and session timestamps) may be shared with licensed game providers — including Pragmatic Play — for the purpose of dispute resolution, game integrity auditing, and technical support.
• Regulatory Authorities: 786up may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required and are conducted in accordance with applicable legal procedures.
• Professional Advisors: Personal data may be shared with 786up's legal, accounting, and compliance advisors where necessary for the conduct of 786up's legal and regulatory affairs, subject to professional confidentiality obligations.

6.2 All third-party service providers engaged by 786up that process personal data on our behalf are subject to data processing agreements that require them to process personal data only in accordance with 786up's instructions and to implement appropriate technical and organisational security measures.

7.1 786up uses cookies and similar tracking technologies on the 786up platform to deliver core functionality, analyse platform usage, and — where you have consented — to deliver relevant promotional content.

7.2 The following categories of cookies are used on 786up:

• Strictly Necessary Cookies: Essential for the operation of the 786up platform, including maintaining your 786up Login session, remembering your account preferences, and enabling core cashier and game functionality. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect anonymous data about how players navigate and use the 786up platform. This data is used in aggregate form to identify areas for improvement. No individually identifiable data is shared with analytics providers.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalisation options to improve your experience on 786up.
• Marketing Cookies: Used only where you have explicitly consented to receiving promotional communications. These cookies help 786up understand which promotions are relevant to you. You may withdraw consent via your account settings at any time.

7.3 You may manage cookie settings through your browser's cookie control settings. Note that disabling strictly necessary cookies will impair your ability to use the 786up platform, including the 786up Login and cashier functions.

8.1 786up implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 786up platform, including all 786up Login sessions and financial transactions;
• OTP-based two-factor authentication available for all 786up accounts, delivered to your registered Pakistani mobile number;
• Secure server infrastructure with access controls limiting data access to authorised 786up personnel only;
• Regular security assessments and penetration testing of the 786up platform;
• Automatic session timeouts for inactive 786up Login sessions;
• Anomaly detection systems that flag unusual login or transaction patterns for review.

8.2 Notwithstanding the measures described above, no data transmission over the internet or electronic storage system is entirely immune from security risk. 786up cannot guarantee absolute security and encourages all players to use strong, unique passwords for their 786up Login and to enable OTP two-factor authentication.

8.3 In the event of a personal data breach that poses a risk to your rights and freedoms, 786up will notify affected users and, where required, the relevant regulatory authority, within the timeframes prescribed by applicable law.

9.1 786up retains personal data for the following periods, subject to any longer retention obligation imposed by applicable law or regulatory requirement:

• Account and Identity Data: Retained for a minimum of five (5) years following the permanent closure of your 786up account, to satisfy AML record-keeping obligations and regulatory requirements applicable to licensed gaming operators.
• Financial and Transaction Data: Retained for a minimum of five (5) years following the date of each transaction, consistent with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Technical and Usage Data: Retained for up to two (2) years from the date of collection, unless required for longer retention in connection with a dispute, investigation, or legal proceeding.
• Support Communications: Retained for up to three (3) years from the date of the relevant communication, or longer where the communication is relevant to an ongoing dispute or investigation.
• Marketing Preferences: Retained for the duration of your 786up account and for one (1) year following account closure.

9.2 At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

10.1 The 786up platform and its service providers may process personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, 786up ensures that appropriate safeguards are in place to protect your data, including data processing agreements that impose data protection standards consistent with internationally recognised data protection frameworks.

10.2 By registering a 786up account and using the platform, you acknowledge and consent to the international transfer of your personal data to the extent described in this policy and required for the operation of the 786up platform and its associated services.

11.1 As a 786up player, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting 786up support as described in Section 15:

12.1 786up is strictly an adults-only platform. The 786up platform and all its services — including the 786up Casino, cricket sportsbook, slot games, Dragon Fishing 2, and PP Live — are intended exclusively for individuals aged 21 years and above.

12.2 786up does not knowingly collect personal data from individuals under the age of 21. If 786up becomes aware that it has collected personal data from an underage individual, that data will be promptly deleted, the associated account will be closed, and real-money deposits will be returned, with any winnings forfeited.

12.3 If you are a parent or guardian and have reason to believe that an individual under 21 in your care has registered a 786up account or provided personal data to 786up, please contact 786up support immediately via live chat.

13.1 The 786up platform may contain links to third-party websites or services for reference or informational purposes. This Privacy Policy applies solely to the 786up platform. 786up is not responsible for the privacy practices or content of any third-party website you access from the 786up platform. We encourage you to review the privacy policies of any third-party website you visit.

14.1 786up may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 786up will notify registered players via email notification or a prominent notice on the 786up platform.

14.2 The updated Privacy Policy will take effect from the date indicated in the "Effective Date" field at the top of this page. Your continued use of the 786up platform after the effective date of an updated policy constitutes your acceptance of the revised terms.

14.3 This Privacy Policy was last updated on 1 January 2026. If you have any questions about changes to this policy, please contact 786up support as described in Section 15.

15.1 For any questions, concerns, or requests relating to this Privacy Policy or 786up's handling of your personal data, please contact the 786up Data Protection team through the following channels:

• Live Chat: Available 24/7 directly on the 786up platform. Live chat is the fastest response channel and is available around the clock including Pakistani public holidays.
• Email: [email protected] — please include "Privacy Request" in the subject line for data protection queries. Responses are typically provided within one business day; data access requests are responded to within 30 days.

15.2 When submitting a data rights request, please provide your registered 786up account username or Pakistani mobile number, along with a description of your request. KYC verification will be required before 786up processes any access, rectification, or erasure request to ensure the security of your personal data.